Fast & Reliable

Shipping Policy

We are committed to getting your order to you as quickly and safely as possible. All shipments are fully tracked and insured.

Once your order is placed, it is sent to our supplier who prepares and dispatches your item. Please allow 3–7 business days for processing before your order is shipped. Orders are processed Monday to Friday; orders placed on weekends or bank holidays will be processed on the next available working day.

🚚 Free Standard Shipping — Every Order

Estimates only — actual times may vary due to customs, carrier capacity, or public holidays.

All parcels will be delivered by your local postal service. Please refer to our Track Your Order page to find out which company will deliver your parcel.

Once dispatched, you will receive an email with your tracking link. Please allow 24–48 hours after receiving your tracking number for events to appear in the system.

You can also track your order anytime via our Track Your Order page.

If your parcel hasn't arrived within the estimated delivery timeframe, please don't worry — delays can occasionally occur due to customs processing or local postal operations.

Please contact us via live chat or email at hello@novvaliving.com and we will reply as soon as possible to help resolve the issue for you.

Your order may be subject to customs clearance upon arrival. Any customs duties, taxes, or import fees are the responsibility of the recipient. We recommend checking with your local customs office if you have any queries prior to ordering.

Delivery times may occasionally be affected by:

• Customs processing at the destination country
• Public holidays in the origin or destination country
• Adverse weather conditions
• Carrier backlogs or high-volume periods

We monitor all shipments and will do our best to keep you informed of any significant delays.

Please ensure all delivery details provided at checkout are accurate and complete. Incorrect information may cause delays. If you are unavailable at the time of delivery, the carrier may leave a notification card with collection instructions.

Need Help?

Questions about your shipment? Contact us with your order number and we'll respond within 1–2 business days.