Novva Living Cookie Policy
Our Cookie Policy
How Novva Living and the services supporting our store use cookies and similar technologies when you visit our website.
This Cookie Policy should be read together with our Privacy Policy.
What are cookies?
Cookies are small text files stored on your browser or device when you visit a website. Similar technologies, including pixels, tags, local storage and software development kits, can perform related functions.
They help websites operate, remember information, understand visitor activity, improve performance and support advertising. Some are placed by Novva Living or Shopify, while others may be placed by third-party services.
| Cookie category | Description |
|---|---|
| Strictly necessary cookies |
These are required for essential functions such as navigation, checkout, payment processing, security, fraud prevention, account access and remembering basket contents. They cannot generally be disabled through our consent controls because the website may not work correctly without them. |
| Analytics and performance cookies | These help us understand website traffic, page performance, visitor interactions, errors and how customers move through the store. This information helps us measure and improve the website, products, content and shopping experience. |
| Functional cookies | These remember choices such as language, location, currency, account preferences and other selections that make the website more useful. Disabling them may prevent some personalisation or optional features from working as intended. |
| Advertising and targeting cookies |
These may deliver more relevant advertising, measure campaign performance, limit repeated advertisements and help understand marketing interactions. Depending on where you live, this may be considered targeted advertising, sharing or a sale of personal information under applicable law. |
Why we use cookies
- Operate the website, basket, checkout and customer accounts.
- Authenticate visitors and protect against fraud or misuse.
- Remember language, region, currency and other preferences.
- Understand traffic, performance and customer interactions.
- Diagnose technical problems and improve shopping.
- Measure marketing and advertising effectiveness.
- Provide more relevant advertising where permitted.
- Meet legal, regulatory, security and record-keeping requirements.
First-party and third-party cookies
First-party cookies are placed directly by our website or the platform operating it and commonly support store functions, preferences, analytics and security.
Third-party cookies are placed by external services integrated with the store. These may support payments, analytics, communications, fraud prevention, social media, embedded content and advertising.
Third parties may process information under their own privacy and cookie policies. Review those policies before using optional third-party features.
Services that may use cookies
Depending on the store features available during your visit, cookies or similar technologies may be used by:
- Shopify, which hosts and operates our online store.
- Payment providers supporting secure processing and fraud prevention.
- Analytics providers helping us understand use and performance.
- Advertising platforms measuring campaigns or providing relevant advertising.
- Customer-support services providing chat, support or communications.
- Social-media platforms where integrations are enabled.
The exact cookies may vary by region, consent selections, browser settings and currently active services.
How long cookies remain
Session cookies generally remain while your browser is open and are removed when the session ends.
Persistent cookies remain for a set period or until you remove them. Duration depends on purpose and provider.
Some services may refresh duration when you revisit the website or use a related feature.
Your privacy choices
Depending on your location, you may be able to accept, reject or manage optional categories using the consent controls displayed on our website.
Residents of certain jurisdictions may have the right to opt out of activity considered targeted advertising, sharing or a sale of personal information. Eligible visitors can use Your Privacy Choices.
Where applicable, we recognise eligible Global Privacy Control signals sent by your browser or device.
Browser controls and limitations
Most browsers let you review, block or delete cookies through privacy or security settings. Steps vary by browser and device.
Blocking all cookies may prevent basket, checkout, account, payment, regional or security features from working correctly. Removing cookies can clear stored preferences.
Browser settings do not necessarily control every similar technology or cookie used by third parties.
Managing cookies
Consent controls: Use the cookie banner or privacy preferences where available.
Browser settings: Block, review or delete cookies stored on your device.
Advertising choices: Eligible visitors can use Your Privacy Choices.
Questions: Email hello@novvaliving.com.
Privacy information and policy updates
For information about the personal information we collect and how it is used, disclosed, retained and protected, read our Privacy Policy.
We may update this Cookie Policy to reflect changes to the website, technology, legal requirements or third-party services. The latest version will be published here with an updated revision date.
Cookie availability and behaviour may vary according to your region, consent choices, browser settings and the services active during your visit.
Questions about cookies?
Contact our support team with questions about cookies, privacy controls or the information described in this policy.