Shipping & Delivery

Fast, Tracked & Free

Every Novva Living order ships free, fully tracked, and delivered by your local postal service to 36 countries worldwide.

Shipping

Free on all orders

Countries

36 worldwide

Tracking

Every order tracked

Insurance

All orders insured

Estimated Delivery Times

Destination Estimated Transit
🇦🇱 Albania 13–23 business days
🇦🇲 Armenia 16–28 business days
🇦🇺 Australia 8–15 business days
🇦🇹 Austria 9–21 business days
🇧🇪 Belgium 9–17 business days
🇨🇦 Canada 9–16 business days
🇨🇿 Czech Republic 11–21 business days
🇩🇰 Denmark 9–21 business days
🇪🇪 Estonia 11–21 business days
🇫🇮 Finland 11–21 business days
🇫🇷 France 11–21 business days
🇩🇪 Germany 9–16 business days
🇬🇷 Greece 9–17 business days
🇭🇺 Hungary 11–26 business days
🇮🇪 Ireland 10–19 business days
🇮🇹 Italy 8–17 business days
🇰🇿 Kazakhstan 11–21 business days
🇱🇺 Luxembourg 8–21 business days
🇲🇾 Malaysia 11–20 business days
🇳🇱 Netherlands 7–13 business days
🇳🇿 New Zealand 9–16 business days
🇳🇬 Nigeria 11–21 business days
🇳🇴 Norway 9–17 business days
🇵🇱 Poland 10–19 business days
🇵🇹 Portugal 11–21 business days
🇷🇴 Romania 9–17 business days
🇷🇸 Serbia 11–26 business days
🇸🇬 Singapore 11–20 business days
🇿🇦 South Africa 21–31 business days
🇪🇸 Spain 11–20 business days
🇱🇰 Sri Lanka 11–20 business days
🇸🇪 Sweden 8–16 business days
🇨🇭 Switzerland 9–21 business days
🇺🇦 Ukraine 11–26 business days
🇬🇧 United Kingdom 9–16 business days
🇺🇸 United States 9–16 business days

Delivery times are estimates from dispatch date and may vary due to customs clearance, carrier capacity, public holidays, or other factors outside our control.

Delivery Information

  • All orders are fully tracked and insured
  • Parcels are delivered by your local postal service
  • A tracking link is emailed to you once your order is dispatched
  • Please allow 24–48 hours for tracking events to appear after dispatch
  • Most deliveries arrive with your regular mail
  • If you are unavailable, the carrier may leave a collection notification
  • Please ensure your delivery address is accurate and complete at checkout

Customs & Import Duties

Your order may be subject to customs clearance upon arrival in your country. Any customs duties, taxes, or import fees are the responsibility of the recipient. We recommend checking with your local customs office if you have any queries prior to placing your order.

Lost or Delayed Orders

If your parcel has not arrived within the estimated timeframe, please don’t worry — occasional delays can occur due to customs or carrier backlogs. If your tracking shows no update for more than 45 days, please contact us and we will investigate and resolve the matter promptly.

Need help?

Questions about your delivery?

Our team responds to all enquiries within 1–2 business days.

Contact Us →