Shipping & Delivery

Novva Living offers free standard tracked shipping with no minimum basket value. Tracking details are emailed after dispatch. Delivery estimates begin from dispatch and vary by destination.

Delivery options and costs

What are my delivery options?

Novva Living offers free standard tracked shipping with no minimum basket value. Orders are insured during delivery.

How can I track my order?

Tracking details are emailed after dispatch. Use the tracking number from that email on our Track Your Order page. The first carrier update may take 24–48 hours to appear.

When will my order arrive?

Delivery estimates start from dispatch, not from the order date, and are not guaranteed. Customs processing, weather, holidays and carrier capacity can affect arrival times.

Estimated transit times by destination:

Destination	Estimated Transit
Albania	11–21 days
Argentina	21–41 days
Armenia	11–21 days
Australia	8–15 days
Austria	9–21 days
Bahamas	21–41 days
Barbados	21–41 days
Belgium	9–17 days
Bosnia	16–26 days
Brazil	21–26 days
Canada	9–16 days
Chile	9–17 days
Croatia	13–21 days
Czech Republic	11–21 days
Denmark	9–21 days
Estonia	11–21 days
Finland	11–21 days
France	11–21 days
Germany	9–16 days
Greece	9–17 days
Hungary	11–21 days
Ireland	10–19 days
Italy	8–17 days
Japan	21–41 days
Kazakhstan	11–21 days
Luxembourg	8–21 days
Malaysia	11–20 days
Mexico	11–21 days
Netherlands	7–13 days
New Zealand	9–16 days
Nigeria	11–21 days
Norway	9–18 days
Poland	10–19 days
Portugal	11–21 days
Romania	9–17 days
Serbia	11–26 days
Singapore	11–20 days
South Africa	21–31 days
Spain	11–20 days
Sri Lanka	11–20 days
Sweden	8–16 days
Switzerland	9–21 days
Ukraine	11–26 days
United Kingdom	9–16 days
United States	9–16 days

Delivery

Why hasn’t my tracking updated?

The first carrier event may take 24–48 hours after dispatch. Updates can also pause while a parcel moves between countries or carrier networks.

Who will deliver my parcel?

Parcels are normally delivered by the local postal or delivery service in the destination country. A collection notice may be left if nobody is available.

Will I pay customs duties or taxes?

International parcels may be reviewed by customs. Any import duties, taxes, customs fees or local handling charges imposed by the destination country are the recipient’s responsibility.

What if my parcel is delayed or lost?

Contact our support team if tracking stops updating for an extended period or your parcel appears lost. If there has been no tracking update for more than 45 days, send your order number and tracking details so the team can investigate.