Conditions d’utilisation
Last updated: 24 May 2026
Welcome to Novva Living. By accessing our website or placing an order, you agree to these Terms. Please read them carefully — they're written to be clear and fair.
Novva Living is a United Kingdom-based online retailer. These Terms govern your use of novvaliving.com and any purchases made through it. We're referred to throughout as "we", "us", or "our".
1. Eligibility
By using our website, you confirm that you are at least 18 years old, have the legal capacity to enter a binding contract, and are not prohibited from doing so under any applicable law.
2. Products & Availability
We reserve the right to modify, discontinue, or limit availability of any product at any time. All descriptions, images, and specifications are provided in good faith — if we identify a discrepancy affecting your order, we'll contact you before proceeding.
3. Pricing & Payment
Prices are displayed in your local currency based on your shipping destination. We support the following currencies:
| Currency | Code |
|---|---|
| Pounds Sterling | GBP |
| US Dollars | USD |
| Canadian Dollars | CAD |
| Australian Dollars | AUD |
| Euros | EUR |
| Argentine Peso | ARS |
| Armenian Dram | AMD |
| Bahamian Dollar | BSD |
| Barbadian Dollar | BBD |
| Bosnia-Herzegovina Convertible Mark | BAM |
| Brazilian Real | BRL |
| Chilean Peso | CLP |
| Czech Koruna | CZK |
| Danish Krone | DKK |
| Hungarian Forint | HUF |
| Japanese Yen | JPY |
| Kazakhstani Tenge | KZT |
| Malaysian Ringgit | MYR |
| Nigerian Naira | NGN |
| Norwegian Krone | NOK |
| New Zealand Dollars | NZD |
| Polish Zloty | PLN |
| Romanian Leu | RON |
| Serbian Dinar | RSD |
| Singapore Dollars | SGD |
| South African Rand | ZAR |
| Sri Lankan Rupee | LKR |
| Swedish Krona | SEK |
| Swiss Franc | CHF |
| Ukrainian Hryvnia | UAH |
Prices include applicable local taxes where required by law, unless otherwise stated. Your bank or payment provider may apply currency conversion fees for cross-border transactions — this is outside our control and we accept no liability for such charges.
We reserve the right to amend prices at any time. Payment is required in full at the time of purchase. We accept major credit and debit cards and any additional payment methods shown at checkout.
4. Orders & Contract Formation
Placing an order is an offer to purchase. A binding contract is formed only when we confirm your order in writing — typically by email. We reserve the right to decline or cancel any order at our discretion, including where pricing errors, suspected fraud, or stock unavailability occur. In any such case, a full refund will be issued promptly.
5. Delivery & Shipping
Delivery timescales are estimates only — not guarantees. Risk and title pass to you upon delivery. We are not liable for delays caused by circumstances beyond our reasonable control, including carrier disruptions, customs clearance, or force majeure events.
For full delivery details, see our Shipping Policy.
6. Returns & Refunds
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receipt. Returned items must be unused, in original packaging, and in a resaleable condition.
For full details on how to initiate a return, see our Return & Refund Policy.
7. Intellectual Property
All content on this website — including text, images, graphics, logos, and product descriptions — is the intellectual property of Novva Living or its licensors, protected under applicable copyright and trade mark law. You may not reproduce, distribute, or use any content without our prior written consent.
8. Acceptable Use
You agree not to use our website for any unlawful purpose, to submit harmful or fraudulent content, to attempt to gain unauthorised access to our systems, or to engage in any conduct that disrupts the website or damages our reputation.
9. Limitation of Liability
To the fullest extent permitted by law, Novva Living is not liable for any indirect, incidental, special, or consequential loss arising from your use of our website or products. Our total liability to you shall not exceed the value of the order giving rise to the claim.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
10. Privacy
Your use of our website is governed by our Privacy Policy, which forms part of these Terms. Please review it to understand how we handle your data.
11. Third-Party Links
Our website may contain links to third-party sites for your convenience. We have no control over their content and accept no responsibility for them or any loss arising from your use of them.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
International customers: your local consumer protection laws may also apply. Nothing in these Terms affects your statutory rights under the laws of your country of residence.
13. Changes to These Terms
We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after any changes constitutes acceptance of the revised Terms.
14. Contact Us
Questions about these Terms? Get in touch:
- Email: hello@novvaliving.com
- Live Chat: Available at novvaliving.com